If this is the case with your item, please contact Popcultcha immediately via email to or via telephone on 1300 586 291 (Aussie Hotline) or +61 3 5240 7979 (International Customers). However, sometimes items do become damaged in transit or there is some sort of manufacturing issue thereby making the goods unfit for their intended purpose. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door. Here at Popcultcha, we take pride in ensuring that your goods are packed carefully and arrive safely to your nominated delivery address. For reference most 4" pop are packaged in regular boxes which are 3.5" x 4.5" x 6.25" roughly.We don't like to brag at Popcultcha, but having been in the collectables industry for over 27 years now, we know all about mint condition collectables and the fastidious nature of collecting stuff! What's more is that most of us Popcultcha Peeps are collectors ourselves! What this means for you is that we pack your orders the way we like to receive our own orders, so we take the utmost care in ensuring your goodies get from our HQ to your home safely and securely. These larger boxes are just to flimsy for damage not to occur frequently during shipping even when carefully packaged in bubble wrap. We also do not guarantee against shipping damage of the larger size Pop's that come from Funko in Box where any dimension is longer than 7 inches.
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Damages of any sort to the clear plastic windows to include scuffs, scrapes, and indentations are not considered replaceable damage. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. Minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. Please email with photographs of the package and damaged contents within 5 days of receipt of your products. Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. Blemishes to packaging will not be considered as part of a damaged figure. Slight manufacturing variations are not able to be replaced based on these variations, including but not limited to minor paint flaws or figure positioning. Images are required and all replacements are subject to our customer service discretion. Damage box merchandise will have a slightly damaged box without any tears or punctures and figures inside will have damage free.ĭefective Items: If you receive an item with a manufacturer's defect, please contact us within 5 days of receiving your order to determine if the defect is in fact a replaceable issue. Items specifically listed for sale as damaged box merchandise are exempted from the flawless condition stated above. Products Market as Damage in the Listing: As an example combined (Funko pops and T-Shirt products) which are shrink wrapped are exempt from our mint guarantee. Shrink wrapped items supplied by the manufacturer that contain interior box items that cannot be inspected unless opened are exempted from the flawless condition stated above. Products Shrink Wrapped by The Manufacturer: See Defective Items and Shipping Damage below for clarifications. All products sold in NEW condition and are therefore flawless.
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